bh888 Privacy Policy

1. Introduction

bh888 is committed to protecting the personal data of all players and visitors who interact with the bh888 platform. This Privacy Policy sets out the principles and practices bh888 follows when handling personal information, in accordance with applicable data protection obligations and industry best practices for online gaming platforms operating in Bangladesh.

This Policy applies to all personal data collected through the bh888 website at bh888.bio, the bh888 mobile platform, customer support communications, and any other channels through which you interact with bh888. It covers data collected from registered players as well as from visitors who have not yet created a bh888 account.

This Policy should be read in conjunction with the bh888 Terms & Conditions, which also form part of your agreement with bh888 and contain additional provisions relevant to the collection and use of your account data. In the event of any conflict between this Policy and the Terms & Conditions on data-related matters, this Policy shall prevail.

2. Data Controller

For the purposes of this Privacy Policy, bh888 acts as the data controller in respect of the personal data collected through the bh888 platform. As data controller, bh888 determines the purposes and means by which your personal data is processed.

If you have any questions about how bh888 handles your personal data, or if you wish to exercise any of your data rights as described in Section 12 of this Policy, you may contact the bh888 data privacy team at the email address listed in Section 15. Please note that this email address must be used for text communication only and is not a clickable link.

3. Personal Data We Collect

bh888 collects the following categories of personal data from players and platform visitors:

Category	Examples	Required?
Identity Data	Full legal name, date of birth, National Identity Card number, passport number	Yes — for KYC verification
Contact Data	Email address, mobile phone number, residential address	Yes — for account operation
Financial Data	bKash/Nagad/Rocket/Upay mobile wallet numbers, transaction history, deposit and withdrawal records	Yes — for payment processing
Technical Data	IP address, device type, browser type and version, operating system, session data, login timestamps	Automatic — platform security
Usage Data	Pages visited, games played, bet history, wagering activity, session duration, feature usage patterns	Automatic — platform improvement
Communications Data	Support chat logs, email correspondence, complaint records, survey responses	When you contact us
Verification Documents	Scanned or photographed copies of government-issued ID, proof of address, payment method ownership documents	Yes — required for withdrawal

bh888 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, unless explicitly required for responsible gaming purposes (for example, where a player discloses a gambling disorder when requesting self-exclusion). Any such sensitive data is handled with the highest level of care and used only for the specific purpose for which it was disclosed.

4. How We Collect Your Data

bh888 collects personal data through the following means:

• Direct interactions: Data you provide when creating your bh888 account, completing the identity verification process, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Data collected automatically when you access bh888.bio, including cookies, web beacons, server logs, and similar tracking technologies that capture your device, connection, and browsing behaviour on the platform.
• Third-party sources: Data received from identity verification providers, payment processors (bKash, Nagad, Rocket, Upay), fraud prevention services, and publicly available sources where necessary for compliance purposes.
• Game providers: Aggregated gameplay and transaction data received from third-party game studios such as Pragmatic Play, Evolution Gaming, Spribe, and others to ensure accurate crediting of winnings and resolution of game disputes.

5. How We Use Your Personal Data

bh888 processes your personal data for the following purposes:

• To create, manage, and maintain your bh888 account, including verifying your identity and eligibility as required by our Terms & Conditions.
• To process deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, and other approved payment methods, and to maintain accurate financial records.
• To deliver the full range of bh888 betting and gaming products, including cricket betting, live casino, slots, crash games, and related features.
• To send essential account communications, including transaction confirmations, security alerts, verification requests, and updates to our Terms & Conditions or Privacy Policy.
• To detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, bonus abuse, and other violations of our Terms & Conditions or applicable law.
• To comply with legal and regulatory obligations, including responding to requests from law enforcement or competent authorities.
• To administer responsible gaming tools including deposit limits, session reminders, cooling-off periods, and self-exclusion, and to monitor player activity for early indicators of problem gambling.
• To improve the bh888 platform through analysis of usage patterns, bug fixing, performance optimisation, and testing of new features.
• To send promotional communications about bh888 bonuses, offers, and new products where you have given consent or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time by contacting [email protected].

6. Legal Basis for Processing

bh888 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil bh888's obligations under the Terms & Conditions, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable laws, including KYC and anti-money laundering requirements and responses to lawful authority requests.
• Legitimate interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and platform improvement, where such processing does not override your fundamental data rights.
• Consent: Processing based on your express consent, principally for marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7. Sharing Your Personal Data

bh888 does not sell, rent, or otherwise transfer your personal data to unaffiliated third parties for their own commercial purposes. bh888 may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection obligations:

• Identity verification providers: Third-party KYC services that assist bh888 in verifying your identity and age to fulfil our compliance obligations.
• Payment processors: Providers of the payment infrastructure supporting bKash, Nagad, Rocket, and Upay transactions, who require transaction data to process your deposits and withdrawals.
• Game studios and platform providers: Third-party providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, who need session data to deliver games and resolve disputes.
• Fraud prevention and security services: Providers who assist bh888 in detecting and preventing fraudulent activity, account takeovers, and money laundering.
• Customer support platforms: Service providers that operate the bh888 support infrastructure and may access communication data to assist in resolving player queries and complaints.
• Law enforcement and regulatory authorities: Where bh888 is under a legal obligation to disclose personal data, or where disclosure is necessary to protect the rights, safety, or property of bh888, its players, or the public.

All third-party service providers who receive personal data from bh888 are contractually required to process that data only for the specified purpose and to maintain security standards no less rigorous than those applied by bh888 itself.

8. Payment Data & Financial Records

Given bh888's focus on the Bangladesh market, the primary payment channels used by players are mobile financial services including bKash, Nagad, Rocket, and Upay. When you make a deposit or request a withdrawal, bh888 records the mobile wallet number associated with the transaction, the transaction amount in BDT, the date and time of the transaction, and the transaction reference number provided by the payment provider.

bh888 does not store full mobile wallet PINs, passwords, or other authentication credentials for your mobile financial services accounts. Such credentials are entered directly into the respective payment provider's interface and are never visible to or stored by bh888.

All financial transaction records are retained by bh888 for a minimum period required by applicable financial record-keeping obligations, even if you have closed your bh888 account. These records may be accessed by authorised bh888 compliance staff and by competent authorities where required by law.

9. Cookies & Tracking Technologies

bh888 uses cookies and similar tracking technologies to operate and improve the bh888 platform. Cookies are small text files placed on your device when you visit bh888.bio. They allow the platform to recognise your device, maintain your session, remember your preferences, and collect anonymised analytics data.

bh888 uses the following categories of cookies:

• Strictly necessary cookies: Essential for the platform to function. These include session management cookies that keep you logged in to your bh888 account and security cookies that detect fraudulent activity. These cookies cannot be disabled.
• Functional cookies: Used to remember your preferences and settings, such as language preferences and responsible gaming tool configurations, to provide a more personalised platform experience.
• Analytics cookies: Used to collect aggregated, anonymised data about how players use the bh888 platform, which pages are most visited, and where technical errors occur. This data is used to improve the platform and is not linked to individual player identities.

You may control the use of non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the bh888 platform and may prevent some features from operating as intended. Strictly necessary cookies cannot be disabled through browser settings as they are essential to platform security.

10. Data Retention

bh888 retains personal data for as long as necessary to fulfil the purposes for which it was collected, as described in this Policy, and to comply with applicable legal, regulatory, and internal compliance requirements. The retention periods applied by bh888 are as follows:

• Active account data: Retained for the duration of your bh888 account and for a minimum of five (5) years following account closure, in accordance with financial record-keeping and anti-money laundering obligations.
• Identity verification documents: Retained for a minimum of five (5) years following account closure or the completion of the transaction for which verification was carried out.
• Transaction records: Retained for a minimum of five (5) years following the date of the relevant transaction, or longer where required by applicable law.
• Support communications: Retained for a minimum of two (2) years following the resolution of the relevant support query or complaint.
• Technical and usage data: Retained for up to twelve (12) months in identifiable form, after which it may be anonymised and retained indefinitely for aggregate analytics purposes.

Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to any individual player. bh888 reviews its data retention practices regularly and will update this Policy to reflect any changes in applicable legal requirements.

11. Data Security

bh888 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include but are not limited to:

• SSL/TLS encryption for all data transmitted between your device and bh888.bio, ensuring that personal and financial data cannot be intercepted during transit.
• Encryption of sensitive stored data, including identity documents and financial records, using industry-standard encryption algorithms.
• Role-based access controls ensuring that personal data is accessible only to bh888 employees and contractors who have a legitimate business need to access it.
• Regular internal and third-party security audits, penetration testing, and vulnerability assessments of the bh888 platform and supporting infrastructure.
• Incident response procedures to detect, contain, and respond to data security breaches promptly, and to notify affected players where required by applicable law.

While bh888 takes all reasonable precautions to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your bh888 account credentials. If you believe your account has been compromised, contact bh888 support immediately at [email protected].

12. Your Data Rights

As a bh888 player, you have the following rights in relation to your personal data held by bh888. To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Rights Request" and include sufficient information to verify your identity.

13. Protection of Minors

The bh888 platform is strictly for adults aged 21 and above. bh888 does not knowingly collect, store, or process personal data relating to persons under the age of 21. All registration applications are subject to age verification procedures designed to prevent access by minors.

If bh888 becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, bh888 will take immediate steps to delete that data and close the relevant account. If you are a parent or guardian and believe that your child may have created a bh888 account or provided personal data to bh888, please contact [email protected] immediately.

14. Changes to This Privacy Policy

bh888 reserves the right to update or amend this Privacy Policy at any time to reflect changes in data processing practices, legal requirements, or platform operations. When material changes are made to this Policy, bh888 will notify registered players via email to the address associated with their bh888 account and will publish the updated Policy on this page with a revised effective date.

Your continued use of the bh888 platform following the publication of an updated Privacy Policy constitutes your acknowledgement of and agreement to the revised Policy. If you do not agree with any changes to this Policy, you should stop using the bh888 platform and request account closure in accordance with the Terms & Conditions. bh888 recommends reviewing this Policy periodically to stay informed of how your personal data is being handled.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to bh888's data processing practices, please contact the bh888 privacy team using the details below. Please note that the email address provided is for text communication only and is not a clickable link.

For responsible gaming support, including deposit limits, session time reminders, cooling-off periods, and self-exclusion, please visit our Responsible Gaming page or contact support directly. All responsible gaming requests are treated with the highest priority and will be actioned promptly by the bh888 support team.